Customers Can Enquire About All Services Provided by the Ministry

The Ministry of Human Resources and Emiratisation (MoHRE) in the UAE has unveiled a new video call service for customers through its official smart application. This service complements the existing video call feature accessible via WhatsApp using the number 600590000.

This initiative is part of MoHRE’s continuous efforts to enhance digital services for customers, aligning with the UAE Government’s digital transformation goals. By expanding its digital service offerings, MoHRE aims to provide customers with comprehensive support and assistance.

Key Features of the New Video Call Service

Accessible via Smart Application: Users can access the video call service through MoHRE’s official application under the ‘Support and Contact’ section.
WhatsApp Integration: The service is also available through WhatsApp using the number 600590000 under the ‘Establishments and Workers’ or ‘Domestic Workers’ options.
Customer Happiness Consultants: Direct interaction with consultants who provide support and assistance.
Multilingual Support: The service caters to users in various languages, ensuring clear and effective communication.

Service Availability

Working Hours:
- Monday to Thursday: 7:30 AM to 3:00 PM
- Friday: 7:30 AM to 12:00 PM
Contact Number: Customers can reach the ministry’s call center at 600590000 at any time throughout the week.

Dubai Social Circle Contact Information

For any inquiries or further information, feel free to contact Dubai Social Circle:

Contact Number: [Your Contact Number]
Email: [Your Email Address]
Office Hours:
- Monday to Thursday: 9:00 AM to 5:00 PM
- Friday: 9:00 AM to 1:00 PM

Conclusion

Hussain Al Alili, Director of the Customer Relations Department at MoHRE, emphasized that the expansion of this service through the smart application is a strategic move. “This initiative reflects our dedication to delivering exceptional services to our customers, broadening our digital capabilities, and ensuring a seamless, efficient user experience,” said Al Alili.

Last year, MoHRE reported over 50 million communication incidents with its customers through its various service channels, highlighting the effectiveness and importance of its digital service initiatives.